1. About this policy

This Privacy Policy explains how Hills Run Club Pty Ltd (ABN 49 701 127 059) ("Hills Run Club", "we", "us" and "our") handles personal information in connection with our website, HRC+, the HRC+ app, our shop, our runs, events and other activities, and our communications (our "Services"). It forms part of our Terms and Conditions, and words defined in them have the same meaning here. We handle personal information in accordance with the privacy laws that apply to us, including, to the extent it applies, the Privacy Act 1988 (Cth).

2. The information we collect

The personal information we collect depends on how you deal with us, and may include:

• identity and contact details, such as your name, email address, mobile number, date of birth, postcode, delivery address and any social media usernames you add to your account;
• messages you send us on social media, such as Instagram direct messages, and your social media username, which we may add to your account so we know who we're talking to;
• account details, such as your username, your password (which is stored in encrypted form), your profile photograph, and your settings and preferences;
• registration and participation details, including details of participants under 18 registered by their Guardian, emergency contacts and attendance;
• health or accessibility information that you choose to give us for your safe participation, which we collect only with your consent;
• order, payment and delivery details (payments are processed by our payment providers, and we do not store full card numbers);
• communications, feedback, incident reports and records of your agreement to our terms and policies;
• photographs and recordings taken at our activities, as described in the Terms and Conditions; and
• technical and usage information, such as your device, browser and IP address, and how you arrive at and use our Services.
• an estimate of the general area you are in, such as your suburb, worked out from your IP address, which we may use to estimate where you live and work.

We collect this information from you directly; automatically, through cookies and similar technologies, when you use our Services; and from others, such as a Guardian, our payment providers and our service providers. If you do not provide information we ask for, we may not be able to provide some Services to you. You may browse our website without identifying yourself.

3. How we use it

We collect, hold, use and disclose personal information to provide, operate and improve our Services. This includes managing your account, registrations, participation and orders; communicating with you; keeping our activities safe; providing member benefits; understanding how our Services are used; measuring and improving our Services, communications and advertising; protecting our Services and members; and complying with the law. We may associate information about how you use our Services with your account for these purposes.

4. Cookies and similar technologies

We and our service providers use cookies and similar technologies to operate our Services, remember your preferences, and understand and measure how our Services are used. You can manage cookies through your browser settings, and, where HRC+ offers it, through the "Help improve Hills Run Club" setting in your HRC+ settings.

These include Google Analytics and the Meta Pixel. Third parties, including Google and Meta, may use cookies and similar technologies to collect or receive information from our Services and elsewhere on the internet, and use that information to provide measurement services and to target advertising. Information about how Google uses this information is available at google.com/policies/privacy/partners. You can opt out of the use of this information for advertising through the ad settings of your Google, Facebook and Instagram accounts, or at youronlinechoices.com.au.

5. Who we share it with

We do not sell personal information. We may disclose personal information to:

• our service providers, including providers of hosting, membership, email, payment, delivery, analytics, advertising and security services;
• analytics and advertising service providers, including information about your use of our Services and, where you are signed in or have placed an order, an encoded (hashed) form of your email address and mobile number, which they use to provide measurement and advertising services;
• organisers, volunteers, venues and partners involved in an activity you register for;
• emergency services and your emergency contact, where needed for your safety;
• sponsors and partners, where you ask us to or agree that we may;
• our professional advisers and insurers, and a purchaser or successor of our business; and
• government authorities, where required or authorised by law.

Some of these recipients store or process information outside Australia, including in the United States, the European Union, the United Kingdom, Singapore and India. We take reasonable steps to ensure that they handle it consistently with the Australian Privacy Principles.

6. Marketing

Where you have agreed, or the law otherwise permits, we may send you marketing communications. Each one will tell you how to unsubscribe, and you may opt out at any time. We will still send you messages about your account, registrations, orders and safety.

7. Security and retention

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification and disclosure. We keep personal information for as long as it is needed for the purposes in this policy, or for longer where required or permitted by law, and then destroy or de-identify it.

8. Closing your account

You may ask us to close your account at any time by contacting us, or close it yourself where HRC+ offers that option. When an account is closed, it can no longer be used to sign in, upcoming registrations are cancelled, and your name and contact details are removed from our membership records. We continue to hold the records we are required or permitted to keep, including order, transaction, participation, incident, agreement and usage records, and we handle them in accordance with this policy.

9. Children

A participant under 18 must be registered by their Guardian, who consents on the participant's behalf to the handling of their information as described in this policy.

10. Your consent

By agreeing to this policy, or by providing personal information to us after being made aware of it, you consent to the collection, use and disclosure of your personal information as described in this policy, including the disclosures in section 5 and the disclosure of information outside Australia. You may withdraw your consent by contacting us, although this may affect our ability to provide some Services to you.

11. Access, correction and complaints

You may ask for access to, or correction of, the personal information we hold about you, or make a complaint about how we have handled it, by contacting us. We will verify your identity, consider your request or complaint, and respond within a reasonable period, usually within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

12. Changes to this policy

We may update this policy from time to time. The current version is always available on our website, and we will take reasonable steps to tell you about significant changes.

13. Contact us

Hills Run Club Pty Ltd (ABN 49 701 127 059)
Email: admin@hillsrunclub.com