Effective Date: 7 July 2026

 

1. Introduction

Hills Run Club Pty Ltd (“Hills Run Club”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, create an account, register for events, purchase products, subscribe to communications, or otherwise interact with us.

We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

2. Who We Are

Hills Run Club Pty Ltd

Website: https://hillsrunclub.com

Email: admin@hillsrunclub.com

 

3. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

• Full name
• Email address
• Phone number (where provided)
• Date of birth (where required)
• Gender (optional)
• Suburb, postcode or location
• Emergency contact details (where required for events)
• Profile photograph (if uploaded)
• Username and password (stored securely)
• Membership information
• Event registrations and attendance history
• Purchase history
• Communication preferences

Account Information

If you create a member account through our website, we may collect:

• Username
• Encrypted password
• Profile information you choose to provide
• Account settings and preferences
• Login activity (such as login date, IP address and device information for security purposes)

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referral source
• Date and time of visits
• Cookies and similar technologies

 

4. How We Collect Information

We collect personal information when you:

• Register as a member
• Complete an online form
• Register for a run or event
• Purchase merchandise
• Subscribe to emails
• Contact us
• Participate in surveys or competitions
• Upload profile information
• Interact with our website
• Communicate with us through email or social media

Some information is collected automatically through cookies and website analytics.

 

5. Why We Collect Your Information

We use your information to:

• Create and manage your member account
• Verify your identity
• Register you for events
• Record attendance and participation
• Manage memberships
• Process purchases
• Provide customer support
• Send club announcements
• Send newsletters and marketing communications (where you have consented)
• Improve our website and services
• Monitor website performance
• Protect our members and prevent fraud or misuse
• Meet our legal obligations

 

6. Member Accounts

If you register for an account, your profile information may be visible to you when logged into your account.

Where profile features or member directories are enabled, only the information you choose to make available will be visible in accordance with your account privacy settings.

You are responsible for maintaining the confidentiality of your login credentials.

 

7. Email Marketing and Communications

If you opt in, we may send you:

• Run reminders
• Event announcements
• Community news
• Club updates
• Marketing offers
• Product releases
• Partnership announcements

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

Transactional emails relating to your account, registrations or purchases may still be sent even if you opt out of marketing communications.

 

8. CRM and Member Management

We use customer relationship management (CRM) software to help manage member information, registrations and communications.

This may include:

• Membership status
• Email engagement
• Event registrations
• Attendance records
• Purchase history
• Communication preferences

This information is used solely for operating Hills Run Club and improving our member experience.

 

9. Cookies and Analytics

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Improve website performance
• Understand how visitors use our website
• Measure marketing effectiveness

You may disable cookies through your browser settings, although doing so may affect some website functionality.

 

10. Third-Party Services

We use trusted third-party providers to help operate our website and services. These providers may process personal information on our behalf.

Examples include services used for:

• Website hosting
• Member management
• Customer relationship management
• Email delivery
• Website analytics
• Payment processing (where applicable)
• Security and spam protection

These providers are only given access to information necessary to perform their services and are expected to protect your information appropriately.

 

11. Disclosure of Personal Information

We do not sell your personal information.

We may disclose information:

• To trusted service providers that help operate our website
• Where required by law
• To protect the safety, rights or property of Hills Run Club or others
• During a business restructure, merger or sale if applicable

 

12. Data Security

We take reasonable technical and organisational measures to protect personal information, including:

• SSL encryption
• Secure servers
• Password encryption
• User authentication
• Access controls
• Regular software updates

While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain member records
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or de-identified where practical.

 

14. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Delete your account (subject to legal obligations)
• Withdraw consent for marketing communications
• Request information about how your data is used

Requests can be made by emailing:

admin@hillsrunclub.com

 

15. Children’s Privacy

Our services are not intended for children under 13 years of age without parental or guardian consent.

If we become aware that personal information has been collected from a child without appropriate consent where required, we will take reasonable steps to remove that information.

 

16. Overseas Disclosure

Some of our service providers may store or process data outside Australia.

Where this occurs, we take reasonable steps to ensure those providers handle personal information in accordance with applicable privacy obligations.

 

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website, and the Effective Date at the top of this policy will indicate when it was last updated.

Continued use of our website and services after any updates constitutes acceptance of the revised Privacy Policy.

 

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Hills Run Club Pty Ltd

Email: admin@hillsrunclub.com

Website: https://hillsrunclub.com